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You want to return your purchase? No problem. You can return your whole purchase, or part of it, within 14 working days from the date of delivery to either of our UK, France or Spain returns addresses for a refund of the cost of your purchased item(s).
*Extended Christmas returns policy: for orders made from 1st December 2017 you can return your purchase up until 13th January 2018 (normal exclusions apply).
To do this, just contact us at firstname.lastname@example.org explaining the reason for the return and we'll provide you with instructions on how to send the article(s) to us.
To be eligible for a return, your item must be in the same condition that you received it in, otherwise the return could be rejected. In this case, we will contact you and offer to return the rejected article at your expense. If you don't accept the option to take back the returned product, we may keep the article and the cost of the same.
In the unlikely event that a product has a manufacturing defect, at our discretion we will replace either the defective part or the whole item without any expense on your part. If the item is not available in stock, we will return the full cost of your purchase.
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We will also notify you of the approval or rejection of your return. Once approved, we will either send a replacement or process your refund (a credit will automatically be applied to your credit card or original method of payment).